07-01-2023 03:19 PM - edited 07-01-2023 03:19 PM
How do I get a clip from the 24/7 camera recordings please? I bought the camera literally to be able to do this. But it seems it's not possible anymore. Is there anyway around this? I'm happy with it otherwise but thinking maybe I should just be returning it.
07-01-2023 05:41 PM
If your camera is one of the newer ones that gets installed in the Google Home app and does NOT work in the Google Nest app, then there is no capability to create and download clips that were not flagged as events. Only the older cameras that get installed in the Google Nest app have that capability.
07-05-2023 09:07 AM
Hello everyone,
Thanks for providing this helpful information, @MplsCustomer.
@Lucy3733, it looks like your question was already answered. I want to make sure that everything is covered on your end. Feel free to reply to this thread if you need further help.
Best,
Lovely
07-08-2023 12:12 PM
Hi Lucy3733,
Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread.
Sincerely,
Lovely
07-09-2023 03:12 PM
Hey there,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I will be locking this thread within 24 hours.
Cheers,
Dan