Google nest hub screen dark

[Lucatroccia]

My google nest hub screen is very dark the brightness is all the way up but the screen is still dark when I shine a flashlight i can see the screen just a little bit but it’s still dark I tried factory resetting it but that didn’t work

[jenniffert]

Hi @Lucatroccia,

Thanks for reaching out here in the community! I understand that your Google Nest Hub screen is extremely dark, even at maximum brightness, making it barely visible when you shine a flashlight on it. I appreciate your troubleshooting efforts. No worries, I’d be happy to help!

To better investigate the inconvenience, I’d like to ask the following questions:

• Which generation is your Google Nest Hub?
• Was the device dropped or knocked over?
• What is the firmware version of your Google Nest Hub? Here’s a helpful article about how to find the firmware version of your device.
• Would you mind sharing a picture of the Nest display screen?

In the meantime, I’d suggest checking if Google Assistant is still responding to your voice commands.

I look forward to your response.

Best regards,

Jenniffer