Google tv, pixel phone, nest mini - none of the google devices are getting connected to a semi open

[Deep7]

We have a university WiFi specifically designed for smart tvs and speakers, where we have to add mac address of the devices in the portal to register them. So that they can be connected to the WiFi without any prompt, it's an open network with device registration.

None of the google devices are connecting, where as I could connect all other laptops, phones and smart speakers like Alexa.

Does anyone know what is the issue with Google devices and a solution to this?

[Fatimaalpa]

Hola, respondiendo a tu pregunta. El tema es que son dos sistemas operativos distintos, y no es imposible que funcionen juntos pero casi siempre entre maquintosh y microsoft hay problemas de conectividad, al igual que con un android y un iphone, hay que dejarse demasiada energia para entender esos bloqueos y solucionarlos haciendo descargas de otros soportes....Mi consejo es que si funciona pero no va como deberían ir el resto de usuarios....o lo haceis por voto o minoria.....todos a un sistema operativo y fuera problemas.

Espero haberte ayudado un poco auque se solo en darte una vision desprecupada....

Es que yo tengo un iphone, que no cambio por nada.....estoy enamorada de él, pero ya me he peleado y me sigo peleando cada vez que tengo que pasar las fotos o música, si no es a otro dispositivo mac, lo intento pero me pierde la paciencia

En fin, el criterio es vuestro.

Saludos!

[Juni]

Hi there,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. School network Often have captive portals for sign-in or have AP isolation enabled to limit access between members on the network. If their system is allowing you to add the Mac address so your device can work, check the steps below.

How to locate the Google Nest or Home device's MAC address:

1. Attempt to set up your Nest Mini
2. From the Connect to Wi-Fi screen, tap the More menu located in the top right corner.
3. Tap Show MAC Address.

Hope this helps.

Regards,

Juni

[Deep7]

Hi Juni,
Thanks for the reply, but this won't help me completely.
After some exploration, I figured out that nest is connecting to wifi using the randomized mac address by default. So even after knowing the device's mac address and registering that with the wifi network, it won't get connected because Nest, Google TV, and even pixel is using randomized mac addresses.
In pixel, I could explore the wifi settings privacy options and change the default to 'Use device MAC address' instead of randomized MAC address, and it is connecting to the network now.
So, I would like to know if there is any way to change the Nest and Google TV default wifi privacy settings to make it use the device's mac address. 

[Azarco]

Hey Deep7,

Our team checked this and informed me that the device will connect to the MAC filtered network, but can't access the Internet initially as it defaults to randomized MAC. However, it will allow you to go to GTV settings and "Use device MAC". You may need to toggle to randomize MAC first then toggle back to Use device MAC. Check the detailed steps below:

1. To fully set up the device on an open network to receive the OTA.
2. Complete setup of the device.
3. Go to the Google TV Settings and try to connect to the MAC address filtered network.
4. The connection will fail because the MAC address is randomized, but this will allow you to switch to using device MAC and then re-connect to the network. Toggle to randomize MAC first then toggle back to Use device MAC.
5. For the Google Nest devices, it has a default MAC Address that you can obtain using the steps given above.

Let us know how it goes.

Regards,

Alex

[Azarco]

Hello there,

It's us again. Checking back in if the suggested workaround above helps. Let us know by updating this thread so that we can assist.

Best,

Alex

[Azarco]

Hi all,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni