Govee home not linking

[Arnaldojavier]

I’m trying to connect my Govee home lightbulbs but when I log in, it says account linked and nothing else pops up. 

[Juni]

Hi Arnaldojavier,

Thanks for reaching out — let’s see what’s going on. A few questions: Is the Govee app linked before, or is this the first time? Are you able to control the lightbulbs using the Govee app? Is the Google Home app updated? Also, what steps have you taken so far?

Relink the Govee app and observe if it will make a difference. 

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Thanks,

Juni

[LovelyM]

Hello Arnaldojavier, 

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Thanks, 
Lovely