Heat not Cool

[JoeW2022]

The mode will not switch fro heat to cool - it was on cool and I switched it to heat now it is hot again and it will not switch to cool. Temp is set to 68 and it is 76 in the house. No 800 number or help desk. About ready to rip it off the wall and put the old Honeywell back up. The one picture instruction is rather lacking. Any hints?

[Markjosephp]

Hi JoeW2022,

I'm sorry for any inconvenience this may have given you; let's investigate.

To isolate: what type of Nest Thermostat do you have? Are you also having trouble switching between temperature modes when using the Nest or Google Home apps? Here's your reference about switching modes.

Looking forward for your response.

Thanks,

Mark

[Markjosephp]

Hi there,

I'm checking back in. Were you able to check the link above? Did that help? I'd be glad to hear from you — I'd like to make sure everything is working. 

Best,

Mark

[Markjosephp]

Hello JoeW2022,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.
 

Best regards,

Mark