Hel, please

[Role]

Hello, this is a copy-and-paste question that I found while searching for help to set up my Google mini home. “Had my Mini hooked about a 3 years ago, decided to reconnect, done everything is according to the help desk I'm using my iPhone 11 pro max. still can't seem to connect!  The mini keeps saying, you are not connected to the internet, any solutions?

[Azarco]

Hey Role,

That certainly hasn't been easy for you — let's see what's going on with your Google Home Mini.

A few questions: when did it start happening? Are you using a public or private network? Also, are you having problem difficulty connecting your other devices to your network?

Give these steps a try: 

• Make sure your Google Home Mini and phone are within 15 feet of your Wi-Fi router while setting up your device.
• Reboot your Home Mini, phone and router for 2 minutes to refresh the connection.
• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• Since you're using an iPhone make sure Local network access for the Google Home app is turned on. Here's how: Settings > Privacy > Local Network > Google Home app.
• Reset your Home Mini to its default settings.
• Use a mobile hotspot to set up your devices (To isolate the issue). 

Let us know how it goes.

Thanks,

Alex

[Azarco]

Hey Role,

How's it going with your Home Mini? Did the suggested steps above help?

Best,

Alex

[Azarco]

Hey Role,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex