Malfunctioning Google home nest hub max

[lefaria]

Hey folks,

My Google home nest hub max has all sorts of issues. Noticeably, the camera isn't working, as well as voice commands. Every time I try something it tells me "Uh, something went wrong". I've contacted google support several times, and every time they treat it like it's an isolated issue -- asking me to do all sorts of things like resetting the device, reconnecting wifi, factory reset, etc. Sometimes it fixes the issue for a little while but then it stops working again.

I'm coming here for advice as a last resort before I give up on it and sell the thing / throw it away. Any info helps!

Thanks, Leo

[Azarco]

Hey lefaria,

Thanks for reaching out and we're sorry for the trouble this may have caused you.

Could you provide us the cast firmware and software version of your Google Nest Hub Max? Also, when and where did you purchase it? 

Best,

Alex

[Azarco]

Hey lefaria,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Azarco]

Hey lefaria,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex