Help need with Next battery doorbell

[CliffPalmer]

My battery nest doorbell wont show more than 3 hours of recording even after I've paid for a next subscription of £ 6 per month? Do I need to change the settings or reinstall the Nest doorbell. 

[MplsCustomer]

@CliffPalmer 

Is your subscription in the same Google Nest "home/structure" as your subscription?

You can check your subscription here; when you click on the subscription, it shows the "home/structure":

https://store.google.com/subscriptions

That should be the same "home/structure" that displays on the initial screen in the Google Home app. 

[CliffPalmer]

Thanks for your reply, I paid for the subscription on my Google account as per my Google search to subscribe to Next Aware 30 days (£6.00) as the free month which came with the doorbell expired. So frustrating. Really hope you can help? Is there a way to link the payment?

@CliffPalmer  Is your subscription in the same Google Nest "home/structure" as your subscription? You can check your subscription here; when you click on the subscription, it shows the "home/structure": https://store.google.com/subscriptions That should be the same "home/structure" that displays on the initial screen in the Google Home app.   

[MplsCustomer]

@CliffPalmer 

I'm just another Google Nest customer. Did you purchase your Nest Aware subscription using the same Google Account you are using to sign onto the Google Home app? If so, did you check the Google Nest "home/structure" shown on this link (https://store.google.com/subscriptions) when you click on your subscription? Is it the same Google Nest "home/structure" shown on the initial screen in the Google Home app? They should be the same. (The name of your Google Nest "home/structure" is whatever name you chose when setting it up.)

If you can't figure it out, you can try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hello everyone,

@CliffPalmer, thanks for reaching out to the Community. I wanted to check if you still need help with the Nest doorbell. Have you had any chance to contact the support team as suggested by MplsCustomer above? If yes, how was it?

Let me know if you have any questions.

I appreciate your help, MplsCustomer.

Best,

Lance

[CliffPalmer]

All sorted now thanks Lance L.

[Jenelyn_O]

Hey CliffPalmer,

Chiming in — I'm glad to hear that. Please feel free to let us know if you have any questions or concerns, by creating a new thread, as we'll be willing to assist you from there. 

I appreciate the help, @MplsCustomer and Lance.

Cheers,

Jenelyn