Help with signing into nest account

[Mlkeller07]

Help!! 
I cannot log into my nest account for some reason. Multiple attempts and failed password. I have asked them to send an email to reset my nest password but never receive it. My email is correct and I know it went to google and everything is correct signing into that. What do I do next??

[ByronP]

Hi MIkeller07,

Thank you for reaching out to the community. I apologize that you're unable to log in to your Nest app due to multiple attempts that show a failed password even though you try to reset it but are unable to receive the email. I understand how frustrating this can be. I'm here to help.

For this concern, please make sure of the following:

• Your Nest app and phone are up to date.
• You can try using the Nest web browser and try to log in there.
• If the situation persists, use an incognito tab or clear the cache and cookies.

Also, I just want to confirm, did you migrate the Nest account to Google?

Please keep me posted. I look forward to your response.

Regards,

Byron