Home/away assist doesn’t recognize other family members

[Dominic]

Hi all,

probably I missed an existing thread on this but couldn’t find any help.

Our situation is as follows: we have Nest thermostats and smoke alarms. I am the only account holder as my wife is not interested in home automation.

The problem is as follows: home/away is set such that it relies on my mobile phone location, and motion sensing from the thermostats and smoke alarms. When I leave for work, the home goes on “away” even if my wife and daughter are still home. Does the phone location “override” any other motion sensing? 

Thanks a lot for any ideas how to best solve this.

[Jenelyn_O]

Hi Dominic,

Thanks for reaching out. I'm sorry for the delay. Presence sensing works best if every member of your household enables their individual phones in presence sensing settings in the Home app. If some members of your household don't use these settings, your devices may not sense that person as being home, even when they are, and your routines may not work like you expect them to.

Follow this guide to turn on presence sensing:

1. Open the Google Home app .
2. Tap Settings .
3. In the "Home features" section, tap Presence sensing.
4. Tap the switch next to Allow this home to use the phone location to turn it on or off.

You can visit this link for more information.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I just want to check if you managed to see the response above. Were you able to try the troubleshooting steps that have been provided? Please let us know how it goes.

Thanks,

Jenelyn

[Dominic]

Hi Jenelyn,

thanks for your response. This is understood, it unfortunately doesn’t solve our problem that our home switches to “away” when I leave despite other household members still being home and I would have hoped for presence sensing to pick that up.

Best, Dominic