Home from Nest - help please.

[pondsurfer]

I’ve had 2 outdoor nest cameras and a gen one nest doorbell cam for 3-4 years. I used them on the Nest app and had a nest aware. Loved it all and worked perfectly for me - exactly what I wanted. My nest doorbell gave up the ghost recently and I bought a wired gen2 nest doorbell. So of course I am forced to now use Google Home as it won’t let me connect the new doorbell to nest and is forcing me to use Home. I’m not at all pleased. I have nothing ‘smart’ in my house(home) except the cameras. The notifications are not working AT ALL as well as the nest app did. My  nest cams still work great on nest and I get the notifications as I always did but no doorbell on nest. I can see/watch/communicate with both cameras and the doorbell in Home but not getting useful notifications and the user UNfriendliness is overwhelming!! I think the new app is a huge step back. I may have to pack up my new (inferior) gen2 doorbell and send it back to Amazon and look for an old gen one doorbell. 

can anyone guide/advise me and help teach this old dog sobe new tricks. 

Thanks in advance!

PJ

[EdmondB]

Hello pondsurfer,

Thanks for posting here in the Community. For all the newer models of the Google Nest Camera, Thermostat, and Doorbell, they can only be set up, configured, and accessed through the Google Home App. Here is a link about this update from last year.

Let me know if you have additional questions.

Best,

Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

[pondsurfer]

Dear EdmondB,

Thanks for replying. The only devices I have are 3 cameras: 2 nest outdoor cameras and the google nest doorbell cam (gen2 wired). We pay for the annual Nest Aware plus subscription. 

I am frustrated and disappointed that I can no longer use the Nest app with the new gen 2 doorbell as we love the functionality. The Nest app has exactly the functionality we want with using our cameras. I was able to connect all three cameras to/through the HOME app and I am able to scan/scrub through the history of the doorbell cam but not the two other cams.

There are two functions that I greatly miss with the ‘improved/updated’ Home app over the Nest app. I personally think the update is a step back and loses functionality - not sure why features would be taken away from customers.

How can I get my outdoor test cams do have the same scrubbing/search/scroll feature that the Nest app has and that the doorbell cam has in the home app.

Also, in the new app we are able to save a clip/event. How can this be accomplished with/through the Home app?

Your help would be greatly appreciated.

Thank you very much,

pondsurfer 

[pondsurfer]

Any thoughts/advice?

[EdmondB]

Hey there,
 

We hear you. Our team is working hard to deliver the best experience for our users — we suggest you share feedback about Google Nest. Keep your eye on the Google Nest Community page at https://goo.gle/2JvnMRy for any updates.

Regards,
Edmond