Hello Socks25,
Thank you for reaching out to us and sharing the steps you've taken to troubleshoot the issue. I'm sorry to hear you're having trouble with your Nest thermostat. I'd be happy to help you check it out.
I have a few questions for you:
- Which model of Nest thermostat do you have?
- Are you using an Android or iOS device?
- Do you control the thermostat on the Google Home or Nest app?
The Nest thermostats can learn your daily routine and automatically create a temperature schedule for you. If you prefer to disable learning and have your thermostat follow a fixed temperature schedule, you can turn Auto-Schedule off. That way the schedule won't change unless you make manual changes to it.
In addition to the steps you’ve already taken, follow the steps below to disable learning for the temperature schedule.
Clear the existing schedule.
Before you decide whether to clear your existing schedule, here’s how to see it:
- Nest Learning Thermostat: Press the ring and choose Schedule
.
- Nest Thermostat E: Press the ring and choose Settings
Schedule.
If you want to completely erase your existing schedule, follow the steps below:
- On your thermostat, select Settings
Reset
Schedule.
- Depending on which Nest thermostat you have, select either Reset or Clear.
Note: If you have a Nest Thermostat E, you can select Basic to clear your existing schedule and replace it with the default Basic Schedule.
If you don’t set up a schedule after clearing it, your thermostat will stay at whatever temperature you set it to until you select a new temperature. This means it’ll work like a traditional, non-programmable thermostat or like “hold” mode on a programmable thermostat.
Let me know how it goes.
All the best,
Lance
