Hubspace Integration

[arho225]

I have had Google Home and Hubspace apps linked and working as they should for months to control about a dozen or so Ecosmart brand smart bulbs. A few days ago my Google assistant on all my Nest speakers started saying they couldn’t connect to Hubspace app. All my connected lights show as “offline” in the Home app. I can, however, still control the lights through the Hubspace app. Obviously, I’d like to be able to control my lights again using my voice and my Nest speakers and the Home app. 

This happened a couple weeks ago and all I could figure out to get everything to work again was to reinstall every single light bulb. Very annoying and time consuming. 

i came home this evening to getting the same message again and Google not being able to turn on any of my lights. Very frustrating. I can’t keep reinstalling all of my lights. This didn’t use to happen in the past. 

[Juni]

Hi arho225,

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

Which Nest speakers do you own? You can create a new home structure then set up your device there then observe if this will make any difference. Check the steps below on how to create a new home.

1. Open the Google Home app .
2. At the top, tap Add .
3. Tap Create new home.
4. Follow the steps.

Note: You can have up to 5 homes in your account.

Let me know how it goes.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni