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I have a new router. how do i get the password into my chromecast?

HappyHenry
Community Member

Hi

We have a new router and Chromecast is saying "Can't connect to wi-fi"

How do i get the Chromecast to adopt the new password?

(I have tried using the Google Home app on my iPhone. It first says "Chromecast found". But when I click Next it says "Connection failed"

Suggests "try factory resetting your device". i don't know how to do that

Henry

3 ACCEPTED SOLUTIONS

Cathal_S
Gold Product Expert
Gold Product Expert

Hi again,

Which version of the Chromecast do you own? They all have reset buttons and LED indicator lights.

5d7badd12e22af24146debf2.jpeg

Is it possible that you own another type of device?

 

Regards,
Cathal

View solution in original post

cathal

thank you thank you. i hadn't noticed that button. That enabled a factory reset and its now all working fine.

Thank you

 

henry

View solution in original post

JenniferV
Community Specialist
Community Specialist

Hey HappyHenry,

 

I haven’t heard from you in a while so I'll be locking this thread if there's no update within 24 hrs. If you need help in the future, feel free to start a new thread and we'll be happy to assist you.


Thanks,

Jennifer

View solution in original post

11 REPLIES 11

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

Please follow the Chromecast help center link below for instructions on factory resetting your device, then you will be able to set it up again for your new network.

https://support.google.com/chromecast/answer/6254654 

Regards,
Cathal

HappyHenry
Community Member

Nope, i have gone to that link. it says to 

  • Open google home app
  • touch and hold your device's tile

On my google home device, there is no device tile. It has an option to "Set up chromecast" but - as I said in my note above - that simply leads to "Connection failed"

i must be doing something wrong, but i have no idea what it is and the links to google help have not helped, which is why i've posted something here.

Henry

Cathal_S
Gold Product Expert
Gold Product Expert

Try working through the Chromecast connection troubleshooter linked below.

https://support.google.com/chromecast/answer/10109908 

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, Cathal_S. 

 

HappyHenry, how's it going? Did you manage to connect your Chromecast to your new network? If there's no option to reset your Chromecast in the Google Home app, please reset it on the physical device. The instruction is also shown in the link provided by Cathal_S. 

 

Also, try to manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi HappyHenry,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

Jennifer

many thanks for responding. fraid not so well. I changed the phone to the chromecast but it then said no connection to wifi. So i changed to back to my router and it could nto connect to the chromecast.

i can't find any way to do a rest on the chromecast itself as it has no buttons or lights.

i think i'll have to simply buy another chromecast

henry

Cathal_S
Gold Product Expert
Gold Product Expert

Hi again,

Which version of the Chromecast do you own? They all have reset buttons and LED indicator lights.

5d7badd12e22af24146debf2.jpeg

Is it possible that you own another type of device?

 

Regards,
Cathal

cathal

thank you thank you. i hadn't noticed that button. That enabled a factory reset and its now all working fine.

Thank you

 

henry

Cathal_S
Gold Product Expert
Gold Product Expert

Happy to hear that you have it working again 🙂

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hi HappyHenry,

 

Glad to hear Cathal_S was able to help you. Feel free to let us know if you still have other questions and concerns.

 

Thanks for the help, Cathal_S.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey HappyHenry,

 

I haven’t heard from you in a while so I'll be locking this thread if there's no update within 24 hrs. If you need help in the future, feel free to start a new thread and we'll be happy to assist you.


Thanks,

Jennifer