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I have a problem transmitting the screen from my cell phone.

Laura16
Community Member

‎02-12-2025 04:48 PM

Hi, for a week now when I try to stream from HOME on my mobile, the Chrome cast device recognizes it but the screen on my TV goes black, and then it disconnects. I don't know how to do it. It doesn't happen to me with streaming apps like Amazon Prime or Netflix. Only with the Home app. My phone is a Samsung J7 Android version 8.1 thanks 

1 REPLY 1

GeremiG
Community Specialist
Community Specialist

‎02-15-2025 05:58 PM

Hi @Laura16!

 

Thank you for posting in the community. I'm sorry to hear that your TV screen goes black and then disconnects when you try to cast the screen from your phone using the Google Home app. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

  • Which model of Chromecast do you have?
  • Is the Google Home app updated?
  • What is the make and model of the TV?
  • Could you describe how warm or hot the device is?
  • Is your Chromecast device plugged correctly into the TV and power source?
  • Is there any LED light on your Chromecast device? If yes, what’s the color of the LED light?

Please keep me posted. I'll be waiting for your response.

 

Best regards,
Geremi

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