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Indoor carmera

Hienle
Community Member

I have indoor camera I see the moments but can’t hear my son talking . Can someone help

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi Hienle,

I’m sorry for the trouble here. No worries, we’ll sort this out — a few questions: when did the issue start? Has the camera been exposed to outdoor weather? Has the camera suffered any drops or impacts? Is the camera exposed to direct sunlight for extended periods of time? Also, is the camera in a case or housing?

Here are the troubleshooting steps you can try:

  1. Verify that the audio settings on your Nest app is correct
    • On the Nest app, tap the doorbell or camera > Settings, and set the Microphone on.
  2. When applicable, adjust the volume slider until you’re satisfied with the audio.
  3. Restart your camera.
    • Unplug it from the power outlet, wait for 60 seconds. Then, plug it back in.
  4. Confirm if the audio issue happens on other mobile devices or computers.

Let me know how it goes.

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT