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Latest Google Nest Outdoor Cam and new Google Home App for iOS = Horrible

Community Member

To get right to the point, the new Google outdoor cam is a huge disappointment but I blame that disappointment on the Google Home app. This piece of software is like they took 20 steps back from the last Nest app. Many reasons I say this. It starts with the horrible playback and jumping around to the most annoying fact that I can only download a video clip if an “event” is triggered.  Anything outside of that is unable to be downloaded.  I had to hand a clip over to the police and had to resort to doing a screen recording in iOS and edit it afterwards.  For the price of the camera and the Nest Aware subscription this is inexcusable.  We should all receive a free year of Nest Aware for the fact that they put out broken the software I. All that money Google has and they clearly do not spend it on development.  Google, fix your apps!!!!


Community Specialist
Community Specialist

Hello Rockywwf, 


I'm sorry to hear about your experience of saving or downloading a video clip on the Google Home 

app. I know how important this is for you. Well, take note of it and ensure that we'll learn from your experience as we continually improve our products and services. 


I'd suggest you send feedback using this link to let our team know about your concern.This is the best way to let them know about making some changes to the Google Home app. 


Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread, and we'll be happy to help.