Lenovo smart clock

[Bteets]

my smart clock will not connect to my Google home app

[Azarco]

Hey Bteets,

Thanks for reaching out — let's check what's going on?

Is this the first time you're setting up your Lenovo Smart Clock? Are you getting any message in the Google Home app? Make sure that you're using a regular Google Account and private home network.

Give these steps a try:

• Reboot your router and devices to refresh your connection. 
• Make sure your Google Home app is updated. 
• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app.
• Use a mobile hotspot to set up your devices (To isolate the issue). 

Hope the steps help!

Regards,

Alex

[Dan_A]

Hey Bteets,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,

Dan

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan