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Live Video Not Working on all my Nest Cams.

SR07
Community Member

Live Video Not Working on all my Nest Cams.

I am having problems with the live streams from all my Nest Cams. When I try and see the live stream, all I am getting is a black screen with the message "Live video unavailable... Camera unavailable."

I tried to turn off the camera on my app. And it is still not working.

Sometimes, I could hear the audio. But no video.

I got four Nest Cams, one wired and working / connecting perfectly. Three others indoor outdoor wireless Nest Cams not working (the are fully charged). All four are on the same network. They were working perfectly until a week ago.

I would really appreciate your suggested solutions.

10 REPLIES 10

DinoDraghi
Community Member

Same happening to me, I have 5 Hub's Gen 2, and I have the same message when I try to open the cameras from the Hub; only app is working.

MplsCustomer
Bronze
Bronze

@SR07

I'm just another Google Nest customer who has been reading posts like this about "Live video unavailable", but Google Nest Support's comments have been minimal and have not yet indicated any possible causes for why this is happening for some customers. For example, does it happen in certain countries, or with certain cameras, or what.

Your post seems to be saying you're getting the "Live video unavailable" failure on your battery cameras but not on your wired cameras.

Google Nest Support (or other customers): is this happening only on battery cameras (and doorbells) that are running on battery power?

Exactly !!

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

janthadeus
Community Specialist
Community Specialist

Hey all,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, Juni and Princess.

 

Best,

JT

In my case is happening with brand new Wired (not battery) Google Hub Max Gen 2.
Important to mention that weeks ago it was working fine. Google has made updates and now google Hub cannot monitor each other. "Live video Unavailable". but as I said, the streaming works fine if you use the App instead of Hub.
Very disappointing.

@DinoDraghi

I've never tried this, but if I try to view the camera on our Nest Hub Max from one of our Nest Hubs, I get an error message that says "Actually, XYZ Hub doesn't support that functionality".

I get that same error if I try to view our Nest Hub Max's camera on the Nest Hub Max itself. (Another customer was asking why they couldn't do that.)

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting here in the Google Nest Community and sorry for the late response.
 

This is not the experience that we wanted you all to have, let me help you out. Are you still experiencing the issue? If so, could you do a sequential reboot. First, unplug your Nest displays and Camera for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.
 

Keep me posted.

 

Regards,

Juni

DinoDraghi
Community Member

Hi Juni seams that the issue was solved in some update, but now one annoying thing is the devices rebooting every day, with no previous message or reason for.

Regarding the cameras, one thing that I notices is that when you are viewing the camera, from one HUB2 to another HUB2 the image does not fill the screen, there are 2 large bezels on the side.

Princesss
Community Specialist
Community Specialist

Hi DinoDraghi,

 

Thanks for the update. Could you please provide a photo of the exact display you're getting so we can take a closer look into this?

 

Best,

Princess