Lock keeps going offline at 12am every night

[Nester262]

Anyone have issues.  With Yale lock. 
last 3 nights.  At midnight it goes offline.   It gos back on when I take batteries out and put back in.  
any fixes?  This lock is expensive and it sounds like there’s issues all of the sudden.  I have owned it for 4 years.  

[El_Antonio]

Tried replacing batteries with new ones?

[maedacortez]

Hi Nester262,

Thanks for reaching out. I understand that your Google Nest Yale Lock keeps going offline at 12:00 AM every night, and I'm happy to assist you! Before we proceed, I need to ask a few questions to better understand the situation.

• Did your Nest x Yale Lock work correctly before?
• When did this issue start?
• How far is your lock located from the Connect?
• Are there any walls, mirrors, microwaves, or Bluetooth devices between the Connect and the Lock?
• How many Nest Connects do you have? Are they all currently online?

I look forward to your response.

Regards,

Manuel