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Lost access to my nest account and connected devices

EJM
Community Member

During a recent return flight from Florida, I set my phone to airplane mode. Upon landing, I turned off airplane mode and attempted to access my Nest camera in Florida. My Nest app would not allow me to login. I finally deleted the app and downloaded it again. Still no access to my devices in either location, FL or NJ. I attempted to install my NJ camera and I get the message that the camera is already on another account. DUH it’s on my account that I can’t access. Does Google/Nest not believe in the human touch?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@EJM 

This is probably not the case, but since you are getting a message that your camera is already on another account, are you absolutely sure that you are logging onto the Google Nest app with the same account (username and password) with which you were logged on before your trip?

JULIO4342
Community Member

NECESITO CAMBIAR MI CONTRACENA

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Are you logged into the correct Google account that has your connected devices? I would verify and start there. Please let us know!

 

Best Regards, 

Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns about your Google Nest Account? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve