Mitsubishi Kumo Cloud App not updating set temperature

[Bluewater]

I have the Mitsubishi Electric US Kumo Cloud linked to my Google home app. A kumo cloud thermostat shows up in the Google home app correctly. It shows the current temp and mode and the set temp. It also allows to change the set temperature and also the mode from heating, cooling and off. This works fairly well but sometimes takes a while to update the status temps and mode if I change the temp and/or mode. But if I’m using voice command then I really don’t care because I never see it.
The issue I’m having is when I change the temperature in the Google app or with Google voice. The Kumo Cloud app no longer shows a set temperature it just shows “—°”. So it doesn’t update to the changed temperature. However, the heat pump and the kumo touch MHK2 thermostat correctly update and works fine. It’s just when I go into the Kumo Cloud app I have no idea what the current set temp is. 
anybody have any ideas on getting the Kumo cloud app to update? 
thanks in advance.

[Gzisser]

I am having the same issue. My installer convinced me to install this thermostat after years of being happy with Nest thermostats from v1, and it sucks. No "Eco" mode?? Serious pathetic being that it is considered a "professional" unit.  

[Bluewater]

Using a Mitsubishi thermostat  provides the system with the set temperature where non Mitsubishi ones don’t. Knowing this along with the outside temp, lets the system run significantly more efficient. That is why they recommend the Mitsubishi ones. Also has many other detailed “installer” settings. That can further tune for other optimizations. But none of this is obvious and user friendly like the Nest is. You can access the installer settings just know exactly what you are changing. Really need to dig into the manuals to know.

[Maranacook68]

After spending $27,000 on what was marketed as the most efficient Mitsubishi Heat pumps with full progammabilty and monitoring, Mitsubishi is a failure. The original circuit boards in the external units cycled between heating and defrost so rapidly that the rooms were barely keeping the home warm. Worst is our electricity costs went from $150 to $760 per month in Maine. Once the installer and Mitsubishi was made aware it took 1 month to install "new circuit boards " as the flash programmer was Unavailable per Mitsubishi.
We had the Kumo Cloud app working and control of the heads while away. Mitsubishi then changed the control app to Comfort which is nonfunctional, nor programmable.
Customer service is apologetic but plays the company line, but gave me a "Case #" to record request and inquiry for update of software, with no delivery date provided on the software update or time frame of one pending they closed the case, with absolutely no resolution.

Bottom line Mitsubishi has shown an ability to market well and have poor performance of Quality and actually vetting hardware and software releases of their products.
My suggestion is research other manufacturers as Mitsubishi fails the customer service test to an embarrassing level!