08-03-2024 10:28 AM
Does the previous owner need to remove the camera from the app before i do a factory reset and take it over?
08-11-2024 03:05 AM
Yes. If the previous owner didn’t remove it from their account, you may need to wait until their video history expires to be able to set it up with your account.
05-09-2025 11:03 AM
I have the same issue. Is there not a way for you to reset the device?
05-10-2025 03:51 AM
Hi @BradT_
As it mentions in the article I linked above, it depends which model of camera you have. For simplicity: