07-25-2023 08:09 PM
Hi
My device seems not to work any longer. My phone doesn’t recognize it whenever I try to connect it and when I speak to it, it always says “there’s something wrong, wait a few minutes or unplug and plug the device in”, but it doesn’t work.
I already tried to reset the device. I don’t know what else I can do. Please help!
08-01-2023 06:37 AM
Hi Thereth,
I know how it feels when something isn’t working the way it should. Let’s further look into it. A few questions: how did you do the reset? Are you using a dual-band router? If yes, on which band are you connecting your Google Nest Mini?
Try to do the steps below:
Regards,
Alex
08-04-2023 08:32 AM
Hi there,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Best,
Alex
08-05-2023 09:51 AM
Hi
I tried your steps and still the device doesn’t work
08-09-2023 06:18 AM
Hello Thereth,
I just wanted to check if your router is dual-band? Have you tried connecting Google Nest Mini to both bands? If yes, try doing the next steps below:
Kind regards,
Alex
08-09-2023 08:13 AM
I don’t know if it’s dual band but my other google nest works as usual. I can’t change the DNS address of the router and the router is not connected to the device.
08-10-2023 08:27 AM
Hey there,
Oh, I understand. Give this a try:
Sincerely,
Alex
08-15-2023 08:37 AM
Hey Thereth,
Have you had the chance to try the suggestion above? If yes, how is it?
Warmly,
Alex
09-10-2023 11:51 AM
didn’t work.
it happens two scenarios, either i can’t connect to the device or i cannot pair it even though my internet is completely stable and the device is literally next to the router.
09-13-2023 07:15 AM
Hi there,
We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.
Thanks,
Alex
09-15-2023 07:20 AM
Hello Thereth,
We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Warmly,
Alex
09-19-2023 06:54 AM
Hello there,
We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.
Cheers,
Alex
11-18-2023 01:46 PM
@Alex_S i have the same problem. I own 6 Nest/Google homes, I have used them in three different apartments (internet setups) and two different countries, but all of a sudden some of them will no longer let me connect them to the wifi during setup. I tried restarting router, factory reset the devices, and nothing helps. I even tried to sync them with another - not Gmail, instead of my Google Workspace account.
What to do?
11-21-2023 11:30 AM
There's no way to solve this, the specialist just referred me to my local warranty options since Google won't take responsibility of this.
11-21-2023 03:07 PM
are you kidding me? I'll wait to get their direct answer, that's completely crazy..
12-04-2023 01:00 AM
I figured it out! I had to change the location on my phone to US (iPhone, iOS).
General > Settings > Language & Region > Region > United States.
Not sure why it worked, so I will just share all that I do know:
My iPhone was purchased in Denmark, but currently located in Spain.
My Google Home Speakers have been purchased both in Denmark and Spain.
My Gmail account is a Google Workspace account (though it didn't work with my gmail navtive account either)
So basically nothing is US based though switching the region worked out.
02-21-2024 05:23 AM
I am experiencing this very problem for over a month. I have now tried three different households, including a mesh system and positioning the Nest Mini 30cm from the router and then the mesh, hard reboots, app re-installation. The Nest mini works for a bit and then drops off. In one household it "Sorry there was a glitch"-ed straight away. The Google Home Mini (1st gen device) continues to work. I swapped the devices to the other locations to identify if location was an issue. The Home Mini continues to work but Nest Mini has the same issue.
The Nest Mini worked for two years perfectly and then one decided to play up.