My Google Nest Mini does not work anymore

[Thereth]

Hi

My device seems not to work any longer. My phone doesn’t recognize it whenever I try to connect it and when I speak to it, it always says “there’s something wrong, wait a few minutes or unplug and plug the device in”, but it doesn’t work.

I already tried to reset the device. I don’t know what else I can do. Please help!

[Alex_S]

Hi Thereth,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. A few questions: how did you do the reset? Are you using a dual-band router? If yes, on which band are you connecting your Google Nest Mini?
 

Try to do the steps below:

• Uninstall and reinstall the Google Home app.
• Reboot your router, unplug it for 2 mins.
• Turn off and on WiFi connection on your phone. 
• Try to set up your Google Nest Mini again.

Regards,
Alex

[Alex_S]

Hi there,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Alex

[Thereth]

Hi

I tried your steps and still the device doesn’t work

[Alex_S]

Hello Thereth,
 

I just wanted to check if your router is dual-band? Have you tried connecting Google Nest Mini to both bands? If yes, try doing the next steps below:

• Change the DNS address on your router to 8.8.8.8 and 8.8.4.4
• Reboot your router, unplug it for 2 mins > Plug back in.
• Once the router has booted up, unplug Google Nest Mini for a minute.
• Give it a test command.

Kind regards,
Alex

[Thereth]

I don’t know if it’s dual band but my other google nest works as usual. I can’t change the DNS address of the router and the router is not connected to the device.

[Alex_S]

Hey there,
 

Oh, I understand. Give this a try:

• Move Google Nest Mini closer to the main router.
• Factory reset your Google Nest Mini once more. You should hear a confirmation that it's about to reset the device followed by a chime. After a few minutes, you will get an announcement saying: “Welcome to Google Home. To get started …”.
• Proceed with the set up. If your phone can’t discover Google Nest Mini;
  • Open your phone’s WiFi settings and look for a “NestMini.XXXX” network name > Connect to it > Go back to the Google Home app > Continue the set up.
• Test command.

Sincerely,
Alex

[Alex_S]

Hey Thereth,
 

Have you had the chance to try the suggestion above? If yes, how is it?

Warmly,
Alex

[Thereth]

didn’t work.

it happens two scenarios, either i can’t connect to the device or i cannot pair it even though my internet is completely stable and the device is literally next to the router.

[Alex_S]

Hi there,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Thanks,
Alex

[Alex_S]

Hello Thereth,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex

[Alex_S]

Hello there,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex

[Kwadwo]

@Alex_S i have the same problem. I own 6 Nest/Google homes, I have used them in three different apartments (internet setups) and two different countries, but all of a sudden some of them will no longer let me connect them to the wifi during setup. I tried restarting router, factory reset the devices, and nothing helps. I even tried to sync them with another - not Gmail, instead of my Google Workspace account. 

What to do? 

[Thereth]

There's no way to solve this, the specialist just referred me to my local warranty options since Google won't take responsibility of this.

[Kwadwo]

are you kidding me? I'll wait to get their direct answer, that's completely crazy..

[Kwadwo]

I figured it out! I had to change the location on my phone to US (iPhone, iOS).
General > Settings > Language & Region > Region > United States.

Not sure why it worked, so I will just share all that I do know:

My iPhone was purchased in Denmark, but currently located in Spain.
My Google Home Speakers have been purchased both in Denmark and Spain.
My Gmail account is a Google Workspace account (though it didn't work with my gmail navtive account either)

So basically nothing is US based though switching the region worked out.

[Jai2]

I am experiencing this very problem for over a month. I have now tried three different households, including a mesh system and positioning the Nest Mini 30cm from the router and then the mesh, hard reboots, app re-installation. The Nest mini works for a bit and then drops off. In one household it "Sorry there was a glitch"-ed straight away. The Google Home Mini (1st gen device) continues to work. I swapped the devices to the other locations to identify if location was an issue. The Home Mini continues to work but Nest Mini  has the same issue.

The Nest Mini worked for two years perfectly and then one decided to play up.