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My Google Wifi disappeared from Google Home

kduling
Community Member

‎10-19-2023 01:23 PM

I've had a Google mesh network for some time, back when it was managed by Google Wifi.  Sometime back, I did the conversion to Google Home and everything has been fine.  Until now.  It appears I've got an updated Google Home app on my phone and the wifi is missing.  It's found other devices such as the cameras, the robot vacuum, etc.  But wifi is missing.  And try as I may, I can't get it to find it.

When you go to "Set up a device", Google Wifi isn't listed.  If I choose New device, it never detects the primary point.  I've tried unplugging it for a bit, then re-attaching the power.  It doesn't go in to a slow blue blinking mode, it's a fast one.  I suspect this is because the network is already set up.

What do I have to do to get this re-linked?  I frequently used the "set priority" option, which I can no longer access.

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Alex_S
Community Specialist
Community Specialist

‎10-24-2023 11:41 AM - edited ‎10-24-2023 11:42 AM

Hi kduling,

 

I know how it feels when something isn’t working the way it should. Let’s further look into it. Let’s try to do a manual factory reset on your Google Wifi device.

 

Google Wifi (2nd gen): factory reset button is at the bottom of the device.

  1. Press and hold the factory reset button for 10 seconds.
  2. The light will flash orange, then turn solid blue. Once the light is solid blue, release the factory reset button.
  3. The Google Wifi point starts the reset process. Don't remove the Google Wifi point's power cord during this time. The factory reset can take up to 10 minutes.
  4. Once complete, the light turns from solid blue to pulsing blue to indicate the device is ready for setup.
  5. After the device is reset, the device can still appear in the Google Home app. To remove the device and previous network, follow the instructions for the app factory reset. If the primary point was reset, you need to set up a new network and add any points again.

Google Wifi (1st gen): factory reset button is at the side of the device.

  1. Unplug the Google Wifi points from the power source.
  2. Press and hold down the factory reset button. While the button is held down, plug the power cable back in. Continue to press the button until the Google Wifi point's LED flashes white, then blue. Once it flashes blue, the customer can release the button.
  3. The point will continue to flash blue for about 45 seconds, then turn solid blue. The factory reset can take up to 10 minutes.
  4. Once complete, the light turns from solid blue to pulsing blue to indicate it's ready for setup.
  5. After the device is reset, the device can still appear in the Google Home app. To remove the device, do an app factory reset. If the primary point was reset, you need to set up a new network and add any points again.

Let me know how it goes.


Regards,
Alex

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