My google nest keeps burning

[Cameronwainman]

My google nest that has been gifted to me, the screen keeps burning and breaking? I am the first one to use this but its repeatedly getting worse and worse. Its out of warranty but all it has done is sit away in a box for 3 years. 

[moralesvicente]

Hi Cameronwainman, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know that your Google device's screen is burning and breaking. Don't worry; it’s a pleasure to assist you.

To provide you with accurate information, please help me out by answering the following questions.

• What model of Nest speaker are you using? To determine which is the device, check out this article: Google Nest device specifications.

• When did the trouble first occur? 

• Could you share a picture of the device to get a better understanding of the situation? 

Any more information you may give will be beneficial.

Regards,

Daniel