We understand the importance of getting a real time preview of your doorbell camera live feed. Let’s get this sorted — a few questions: what’s your internet speed (download and upload speed)? How far is your doorbell from the router? Is it connected to a 2.4 GHz Wi-Fi network? Were there any changes to your Wi-Fi network? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
Going over the steps here might help:
Let me know how it goes.
Thank you for your patience while waiting for a response. Are you still experiencing the delayed responses from your doorbell? If so, have you contacted support? If you haven't recently, please fill out this form, and a higher tier of support will reach out to you with further assistance. If you have any case numbers, please share them, so we can look into it further.