NEST DOOR BELL

[Charliegoo]

DO NOT BUY ANY NEST CAMERAS

WHEN SOMEONE RINGS THE DOOR IT TAKES 60 SECONDS FOR THE FEED TO SHOW ON THE PHONE, PRETTY USELESS !!!!!

CUSTOMER SERVICE HAS NO IDEA TO RESOLVE

STUCK WITH A VERY EXPENSIVE SYSTEM THAT DOESNT WORK!!!!!

[janthadeus]

Hi Charliegoo,

I’m sorry to hear that and for the delayed response here. Could you tell us what troubleshooting steps you’ve tried with our support team so far?
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[Charliegoo]

All troubleshooting steps done and system still slow 

[janthadeus]

Hi there,

Gotcha! Could you tell us what are those troubleshooting steps you've tried with out support so we could further check?

Regards,

JT

[janthadeus]

Hey there,

Checking back in to see if you have further concerns about your doorbell. Feel free to update this thread, and we're happy to assist you further.

Best,

JT

[Charliegoo]

I have tried all the troubleshooting given to all the troubleshooting given to me from the last agent

[janthadeus]

Hey Charliegoo,

We appreciate your efforts here. Could you provide the case ID of your interaction with our support team so I can have it reviewed?

Thanks,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[Charliegoo]

yes I still need help . Door camera still running slow. Please advise

[Charliegoo]

Door bell just went off and it was 12 seconds until I got notification. By the time I logged in the delivery van had left !!

completely waste of time !!!

[Charliegoo]

Can you help with this google agents ????

[janthadeus]

Hello Charliegoo,

We understand the importance of getting a real time preview of your doorbell camera live feed. Let’s get this sorted — a few questions: what’s your internet speed (download and upload speed)? How far is your doorbell from the router? Is it connected to a 2.4 GHz Wi-Fi network? Were there any changes to your Wi-Fi network? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Going over the steps here might help:

1. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed.
2. Restart your doorbell:
   • Locate the reset pinhole at the back of the doorbell.
     
     
     
     Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port at the back of the doorbell.
   • Press and hold for 5 seconds.
   • Your doorbell will restart, and the status light will be steady, solid white.
3. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
4. If you have a dual band Wi-Fi frequency, ensure to pair it to a 2.4 GHz Wi-Fi frequency to get a stable connection.
5. If all else fails, factory reset your doorbell. Please read the instructions carefully to factory reset your doorbell.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Charliegoo]

Tried all points and still very slow 

[Charliegoo]

Any update? 

[Brad]

@Charliegoo

Thank you for your patience while waiting for a response. Are you still experiencing the delayed responses from your doorbell? If so, have you contacted support? If you haven't recently, please fill out this form, and a higher tier of support will reach out to you with further assistance. If you have any case numbers, please share them, so we can look into it further. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the support form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Charliegoo]

Yes sent form, waiting for reply 

[Brad]

@Charliegoo

Thank you for filling out that form! You should hear from support very soon regarding this inquiry.

Best regards,

Brad

[Brad]

Hi there,

Thank you for filling out your support form. They will be reaching out to you shortly for further assistance.  We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad