Joinning a Zoom Meeting

[Pawkey]

My Google nest Hub Max crashes when I try joinning a Zoom meeting, It will not turn on video. Works ok when starting new meeting.  I been in 5 or 6 chat with support and can not get result. Tried to get to higher support, but impossible.  

[Juni]

Hi Mckillio,
 

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. Could you provide the case number that was provided when you contacted our support team so we can review it for you?

Looking forward to your response.

Thanks,

Juni

[Pawkey]

My Google Nest Max .

I purchase a google nest max last year to use Zoom each week. The Max work great except for last few months. The problem I have is the Max crash when I try to join a meeting and touch the turn on video on the bottom part of screen. If I start a meeting it works. I have been in chat as shown below:

10/26/2022 Case No. 3-0442000033053
11/01/2022 Case No. 4-4004000032865
11/03/2022 Case No. 9-9248000033474
11/11/2022 Case No. 3-9777000033095

They keep telling me they are going to higher support. I have never hear from any other person except the person in the 4 chats.

I was recently in the hospital and unable to respond sonner.

I would appreciate if you could give me a number for me to contact or advise me what to do.

Thanks for your attention.

[Juni]

Hi Pawkey,

Thanks for providing those details and sorry that you are still experiencing the issue. It appears that the last case on list has already escalated to the higher tier of support. We suggest for you to continue the conversation there as they would have more tools than we would on the forum to look into this. You are in good hands.

If you have other concerns aside from this I would suggest for you to create a new thread and we'll be happy to help. I’ll be locking this thread in 24 hours.

Regards,

Juni