12-18-2022 04:03 AM
Hi - there are a number of queries posting here with this question and I note there are no support answers.
Given its over 70 years since we put a man on the moon using slide rules, I'd have thought Google had facilitated a way to add a learning thermostat to the app when one has a new phone.
Given there's an existing account, there is no new installation and therefore no key is shown within settings.
How do I fix this please?
(How about in app 'If you have a new phone, click here')
12-22-2022 11:46 AM
I wanted to follow up and see if I could be of any help. I would recommend doing a reset on the device, then adding that back to the app. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
12-23-2022 08:59 AM
Hi - I did the reset on thermostat having been assured it would not disconnect from the boiler.
It did disconnect from the boiler.
My thermostat will not now reconnect to the heat link, with or without the key, and this is the second time and second thermostat that has done this. I am using a replacement sent to me by Google. (How about just sending a box of them so I don't have to bother you again?)
So no, the problem isn't fixed, its worse than it was when I started. Should I just ask for my money back now? I don't need an app on my phone, I do need a thermostat that works.
12-28-2022 04:36 AM
Thank you for all the information. I am sorry to hear you are facing difficulties with your device. I would be happy to try and assist.
First, what is the LED status of the Heat Link. Are the LEDs completely off or do you have 1 or more on? If on, what color?
12-30-2022 04:52 AM
Hi @AlfTupper1. Just checking in, how's it going with your thermostat? Did you manage to read my colleague's message?
01-01-2023 06:36 AM
Hi there, as you haven't replied, we're just gonna go ahead and close the case. Let me know if you need anything else. Have a great day ahead!