Hi @K8S. Thanks for reaching out. I'm sorry to hear you're experiencing
this issue, but we'll sort this out together. Let's start with a few
questions: What type of Nest thermostat do you have?Did the issue happen
during installation or after install...
Thanks for the details @LStokes. Since your thermostat is out of
warranty, I'll need to consult with our senior colleagues to see what
else we can try in this situation. As soon as I have the result from my
colleagues, I will let you know.
