So I've been trying to get my Nanoleaf setup to connect to Google home, yet every time I go to the option for it, sign in, and select allow, I get the error message "Could not reach Nanoleaf smarter series". Nanoleaf is hellbent on believing this issue is on Google's end.
We're sorry for the trouble this may have caused you — let's see what's going on.
Was it working before? Make sure your devices are connected to the same network and within 15-20 feet of your router. Make sure your apps are updated.
Give these steps a try:
Let us know how it going.
Djaske, thanks for sharing those helpful steps. We're glad everything is up and running on your end.
ardochane21204, have you tried resetting your Google Home device? Try creating a new home structure and move your Google Home device, once done, try linking your Nanoleaf device again.
I have not tried the steps as I don't have any nanoleaf accounts because I have never been able to "link" my nanoleaf accounts to google home. So relinking them is not possible as the initial link never happened. Its not a question of controlling them from good home, it never allows it to make any link whatsoever.
@Chenhuangdi @ardochane21204 , chiming in — I know how it feels when something isn't working. Don't give up on it yet. Just wanted to know what mobile device you are using in setting up the device? Are the devices working on the native app?
If you are trying to set up the device using an IOS device, try following these steps:
1. Download the Google Assistant app
2. Log in to your Google account
3. Tap the profile icon on the top right corner
4. Scroll down and look for Home Control
5. Search for Nanoleaf Smarter Series
6. Then try to link your account
If that doesn't link it, from the web home page tap the arrow going up and copy the link. Then open a Google chrome browser from your phone and paste the link.
Keep me posted.
Thanks for clarifying. What I can suggest for now is to reach out to Nanoleaf for more help since the devices are not working on the native app. You can only link the Nanoleaf to the Google Home app, once all devices are set up on the native app. I'll keep this thread open for a few more days to give you more time in trying it with Nanoleaf support.
@ardochane21204, thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.
pixel 7 pro for me. same issues as @ardochane21204 . native app works, i'm able to connect and control, but it will not complete the link to the google home app. all start out fine but once it tries to complete the connection it just "doesn't"