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Need help setting up nest Wi-Fi router

Needhelpnest69
Community Member

My nest Wi-Fi router has been working for years but I recently had to factory reset it and remove the device from my home. 

 

Now when I try to add the device back to my home its telling me since I recently factory reset I also need to go and factory reset my network but I can't do that because I no longer have the Wi-Fi option in my home app. 

Is there a way around this?

1 REPLY 1

Alex_S
Community Specialist
Community Specialist

Hi Needhelpnest69,

 

Thanks for reaching out. Let’s further look into it. Try these troubleshooting steps:

 

  • Uninstall and reinstall the Google Home app.
  • Go to your phone’s Wi-Fi settings and toggle it off and on.
  • Forget previous networks your phone is connected to, including the Wifi setup network.
  • Open the Google Home app > Log into your account, and proceed with the setup.
  • If the issue persists, set up your Google Nest Wifi router in a new home structure.

 

Let me know how it goes.


Regards,
Alex