Need help with homenest

[Jcs4902]

My screen is always dark anymore and it wasn’t like this before. I need help. 

[Azarco]

Hey Jcs4902,

That certainly hasn't been easy for you — let's see what's going on. 

To make sure, what Google Nest device do you have? When did it start happening? Also, was it dropped or bumped?

Best,

Alex

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Alex.

Thanks,

Archie