Nest App - Not allowing Sign In

[tjarvis321]

Why have a NEST app on Apple TV that doesnt allow sign in since all users have been forced to migrate to google account and unable remove and start new account ?

Please do not close or lock this conversation as that seems to be the direction all of the Nest Support staff is doing they will just send an automated message they are going to close the conversation. 

This is false advertisement of services offered violating SLAs and could result in lawsuits by all users requesting the use of the Apple TV app.

[janthadeus]

Hi tjarvis321,

I understand this isn’t an ideal situation for you. This may not be the answer you’re looking for. If you migrate your Nest Account to a Google Account, your experience of your Nest home and products will change. Migration is optional, and once completed, is not reversible, so it’s important to understand the changes that migration will bring before you start. One of the key things that will happen when you migrate is you will no longer be able to use the Nest app on Apple TV or on Android TV. Have a look at this article to learn more about Nest account migration. 

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni