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stop google assistant from waking when using nest

loulou83
Community Member

when I am in my mothers sitting room and bedroom and i say hey google to control her account and devices my phone is the one who answers or wakes and takes control over the nest. i cant get any answers on this, i tried adding the account my mother uses to my phone and it didnt help

4 REPLIES 4

kiltguy2112
Silver Product Expert
Silver Product Expert

Turn off "Hey Google" on your phone. Google Assistant wants to use the closest device, and most of the time thats your phone.

well thats the obvious answer and one I have clearly thought of, but I have no desire to turn it off on my phone as i use it all the time

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, @kiltguy2112.

 

@loulou83, thanks for posting. A few things: which account was used to set up your mother’s Nest speaker? Also, which speaker model is it? If it’s set up using your account your phone should not respond when near any Nest speaker/display.  What is the Google app version installed on your phone? It should be not below 6.5. Check the steps below on how to check it. 

  1. On your phone, open the Google app Search Icon.
  2. At the bottom right of the Home screen, tap More More and then Settings and then About.
  3. Look for the version number at the top.
  4. If your version is below 6.5, go to the Google app page, then tap Update.

Check this link for more information.

 

Best,

Juni

loulou83
Community Member

Hi

I have tried all the tips i can find online, they are different accounts and i have the most recent update and I added her account to my phone. nothing worked