stop google assistant from waking when using nest

[loulou83]

when I am in my mothers sitting room and bedroom and i say hey google to control her account and devices my phone is the one who answers or wakes and takes control over the nest. i cant get any answers on this, i tried adding the account my mother uses to my phone and it didnt help

[kiltguy2112]

Turn off "Hey Google" on your phone. Google Assistant wants to use the closest device, and most of the time thats your phone.

[loulou83]

well thats the obvious answer and one I have clearly thought of, but I have no desire to turn it off on my phone as i use it all the time

[Juni]

Hi folks,

Thanks for the help, @kiltguy2112.

@loulou83, thanks for posting. A few things: which account was used to set up your mother’s Nest speaker? Also, which speaker model is it? If it’s set up using your account your phone should not respond when near any Nest speaker/display.  What is the Google app version installed on your phone? It should be not below 6.5. Check the steps below on how to check it. 

1. On your phone, open the Google app .
2. At the bottom right of the Home screen, tap More Settings About.
3. Look for the version number at the top.
4. If your version is below 6.5, go to the Google app page, then tap Update.

Check this link for more information.

Best,

Juni

[loulou83]

Hi

I have tried all the tips i can find online, they are different accounts and i have the most recent update and I added her account to my phone. nothing worked 

[Mlabrador]

Hi @loulou83, 

Chiming in — apologies for the late response. In order for your phone not to respond when you say the wake word, you need to set up your mothers devices on your account. To learn more about this you can check out this link.  Let me know if you have more questions. 

Best, 

Nikki 

[janthadeus]

Hey there,
 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help here, @kiltguy2112, @Juni and @nikki.

Best regards,

JT

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni