Nest App OFFLINE

[Quinie]

• My internet dropped out on Monday, since then my App shows as OFFLINE. I have uninstalled then reinstalled it, switched phone off, all software is up to date. The Nest control box adjacent to the boiler has a green light. I can operate the heating manually at the thermostat. I have been in a spiral of Nest 'help pages' to no avail. Can anyone help,.I'm at the end of my tether

[jenniffert]

Hi Quinie,

Thanks for reaching out to the community! I understand that since your internet connection dropped out on Monday, your Nest Thermostat has been showing as offline and you haven't been able to control it using the Nest app, but you can still control the heating manually. It's understandable how you feel, especially after trying many troubleshooting steps with no success. I appreciate the time and effort you've already put into this. No worries, I can definitely help you find a solution!

To better assist you, I'd like to ask for the following information:

• What is the specific model of your Nest Thermostat? Here’s a helpful article about how to identify your thermostat model.
• Did you get any error message or code when the disconnection occurred?
• Could you please confirm if the thermostat itself is still connected to your network?

I look forward to your response.

Best regards,

Jenniffer