Nest Aware subscription

[dmpayne]

We purchases a Nest Camera in December. We purchased the annual Nest Aware subscription on March 4.... HOW do we get it to work? My husband did it through his google account, but it shows not active. It shows not active on mine, but I was "invited to the household" so I'm not sure it would show under my account. We already had the Nest thermostat under his google account, so I'm not sure if that is the issue. We cannot figure out how to get the services that we paid for. Can't get in touch with anyone! I've seen others with this similar issue,  but I'm not sure if I've seen the outcome. Anyone that can offer any assistance?! Please!

[listairee]

Hello @dmpayne,

Thanks for reaching out. Is the Nest Cam added under your husband's Google account too? Both the device and subscription need to be in the same account for it to work.

Hope that helps! 🙂

[MplsCustomer]

@dmpayne 

You can check your Nest Aware subscription here:

https://store.google.com/subscriptions

You can also check it by going to Settings | Nest Aware in either the Google Nest app or the Google Home app.

You can check the video history you get with a Nest Aware subscription in these ways:

https://support.google.com/googlenest/answer/9208447

https://support.google.com/googlenest/answer/10904254

You can also try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[janthadeus]

Hi folks,

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind. 
 

I appreciate your help here, MplsCustomer and listairee.

Thanks,

JT

[janthadeus]

Hey dmpayne,
 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT