Nest Camera Not working when connected to power

[cristiflor]

Hello! My Nest doorbell doesn’t work when connected outside at my front door, however it works when powered by USB. What can I do to get it working outside as well? I already made sure the wires were okay and they were, yet the camera still won’t turn on. 

[gmelanymelissa]

Hi @cristiflor,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell only works when connected by USB, not when connected to power. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What type of Nest Doorbell do you have?
  • Is it 1Gen or 2Gen?
• Did the Nest doorbell work when it was first installed?
• Has there been any recent power outage in the area?
• Has it been exposed to direct sunlight?
• Are you getting any error messages?

In the meantime, let's check a few things:

• Factory Reset your device: Resetting the doorbell can sometimes fix minor software glitches. Refer to this article: Factory reset your Nest Doorbell. Depending on the model you have.
• Set up: The app takes you through the steps. Follow these steps to set up your device.
• Pairing: Ensure the light is ready to connect. Visit our Help Center to learn more about Nest Doorbell lights.

Keep me posted.

Best regards,

Melany

[cristiflor]

Hello! Thank you for your reply.

I have a gen 1 nest doorbell, I’ve had it for around 2 years and it was working perfectly up until now. 

There haven’t been any power outages in the area, I also keep the doorbell on the porch under a small roof so the sun isn’t directly on it.

I don’t get any error messages, it works perfectly fine when plugged into the USB but when it’s plugged outside it won’t even turn on. 

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[cristiflor]

I filled out the form!

[cristiflor]

Hello, I’m just wondering if you have any updates on my issue. It’s been a couple of days and I haven’t heard back from anyone yet. 

[gmelanymelissa]

Hi there!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Please fill out this form with all the needed information, including your Community Thread and Community Username.

Let me know if you have any other questions.

Best regards,
Melany

[cristiflor]

I filled out the form, I’m not sure why it wouldn’t be working.  Please let me know if you guys are able to actually help me out with my issue or not. I keep explaining to you guys what my issue is and no one has provided a solution so I would like to know if you guys are able to help me with it or not. Because I’ve tried everything in my power to make it work. 

[gmelanymelissa]

Hi @cristiflor,

I'm very sorry for the inconvenience. We were unable to locate your submission form. To help us process your request, please fill out the form attached. Be sure to include your Community Thread and Community Username.

Feel free to let me know if you have any other questions.

Regards,

Melany