Nest Camera is flickering

[rjlamping70]

After having my nest camera for over a year in the same place it now has started to flicker and send my alerts that i have motion however there is no motion in the house. I have two of them one on patio that has no issues but one in kitchen is having issues. Thoughts?

[EmersonB]

Hi rjlamping70,
 

Thanks for posting here in the community and I'm sorry to hear if you're having issues with the alerts of your Nest camera. No worries, we'll check our options here. To confirm, were there any changes to the Wi-Fi network? Are there other family members who can access the camera? Do they receive any notifications? Are there any Activity Zones set up for the camera?

There are a few things that can trigger unwanted alerts or false positives, here are common triggers to name a few:

• Changes in the light level
• Shadow moving across the frame. For example, if a cloud moves in front of the sun.
• Trees or bushes swaying near the customer’s important areas.
• Headlights or flashing entering the field of view.
   

Give these steps a try:

• Make sure that both the do not disturb and airplane mode are not enabled on your phone.
• Try setting up an activity zone.
   

Keep us posted.

Regards,

Emerson

[aatienza]

Hey rjlamping70,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Emerson.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie