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Nest Camera

19Macbeth59
Community Member

‎05-04-2025 10:19 AM

My nest camera picture  stopped working after  power cut , I tried to restart it , message saying had a new product , when opening  main app , when Trying to restart the camera , message say the product is already installed on an other account.  I am the account holder from new. now do I get my cam picture up  again on the App ? 

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1 REPLY 1

AndersC
Community Specialist
Community Specialist

‎05-07-2025 07:33 PM

Hi @19Macbeth59,

 

Thank you for posting in the community. I'm sorry to hear you're having some inconveniences getting pictures from your Nest Camera after a power cut and have restarted the camera. I'm happy to help.

Before providing some troubleshooting steps, please provide the information requested below:

  • What is the model of your Nest Camera?
  • Did you set up your Nest Camera in the Google Home app or Nest app the first time?
  • What is the color of the LED light on the camera?
  • How many home structures do you have in your account?

Please keep me posted. I'll be waiting for your response.

 

Regards,

Anders

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