Nest Connect - On and Off-Line Sporadically

[DesertCanuck]

My Nest connect seems to go off line sporadically WITHOUT any change in anything in the home.....it has not been moved or blocked; it has happened when no one is even at home. This is my second connect device, I even added a new router at the suggestion of the Tech rep, but it still does this.  Has anyone else experienced this. The inconsistency with Nest products, AND this whole thing now that the newer products are on Google Home, where we prefer the Nest app.....makes me to search for other competitor's products - Nest is not what it used to be. 

[janthadeus]

Hi DesertCanuck,
 

Thanks for reaching out. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?
 

Give these steps a try:

1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
2. Wait for Connect’s light to turn green, which means the restart is complete.
3. Try plugging your Connect into a different outlet.
4. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
5. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
6. Remove it from the Nest app. Then, add it back. The recommended router setting for your Connect is the 2.4 GHz WiFi frequency. Check out this guide: Nest Detect disconnected or offline.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT