Nest Connect to Replace Nest Guard to Connect Yale x Nest Lock to Wifi

[rem1]

I have had a Nest x Yale Lock since early 2019 that previously connected to Wi-Fi through my Nest Guard.  Now that Google made Nest Guard defunct, and I replaced by security system with their new ADT system, I can't access my Nest x Yale Lock.  Per Google's support page, I should be eligible for a Nest Connect to allow me to use my Nest x Yale Lock, but Google is refusing to provide one and says I'm ineligible.  Has anyone else run into this problem?  I was told I'm only eligible to receive the new free Connect if I already had a Connect before, which makes no sense. Any tips or solutions?

From the Google Support website:

"If you currently use Nest Guard as a bridge to connect your Nest x Yale Lock to Wi-Fi, we recommend replacing your Nest Guard with a Nest Connect. Eligible users received an email in January 2024 with instructions on how to receive a Nest Connect at no cost."

[Lance_L]

Hi folks,

@Msmithm, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,

Lance

[iwick]

Hey @Lance_L , 

Can you help me with this as well? I have 2 nest yale locks and with my nest secure going away, I am going to lose connectivity with my locks. Tried using google support but it goes nowhere. 

[downinkj1]

I did not get the email to get a replacement free, the only email i got was saying no longer supported and i would be getting another email on how to obtain the fix at no charge