I wasted 1 hour, & 23 minutes on the phone with a rep named Bianca on 11-12. Needed to reset my schedule. She could only read from her screen it seems. She was trying, so I stayed with her until my nest shut down with low battery. My bad, as I let her her take me through the same steps several times thinking I was doing something wrong .She needs more training and needs to learn when to escalate to a rep who actually knows the product. I never got a feedback survey from her .In the past my experiences were all good.
