Connection nest camera

[ub1badboy]

Can't connect camera to multiple devices... also nest camera is very hot to touch (it's not in the sun)

[MplsCustomer]

@ub1badboy 

Which Google Nest camera do you have? Can you see it at all in the Google Nest app or the Google Home app?  Have you tried restarting the camera?  https://support.google.com/googlenest/answer/9252162?hl=en

[janthadeus]

Hi folks,

Oh no! We’re sorry to hear that. Let’s check — could you fill out this form so we could further investigate?
 

Please stop using your camera as it may cause harm to you. In the meantime, unplug it from the power outlet.
 

I appreciate the help here, MplsCustomer.
 

Thanks,

JT

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, JT.

Thanks,

Archie

[Dan_A]

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Regards,

Dan

[Juni]

Hi there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni

[janthadeus]

Hey ub1badboy,

I just wanted to jump in real fast to see if you saw Emerson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for chiming in, Archie, Dan, Juni and Emerson.

Best,

JT

[ub1badboy]

Still trying to disconnect from my account on the app so a family member can use it. I've tried deleting the app... that did not work because goggle would not let me switch to new user on there device using the same nest app.

[MplsCustomer]

@ub1badboy 

If you want to turn over ownership of a Google Nest camera, you need to remove it from the Google Nest app or the Google Home app (depending on the camera) while you are logged onto the Google account and Wi-Fi used to set it up, and then do a factory reset. Then the new user can install it.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-...

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-...

[EmersonB]

Hi everyone,

@ub1badboy thanks for getting back to us. For you to disconnect your account from your Nest camera you need to remove it first from your Nest app and reset the actual Nest camera to the factory default. After that, the Nest camera can be connected to a different account.

I appreciate the help, @Juni, @Dan, @Jt, @MplsCustomer and Archie.

Regards,
Emerson

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT