Nest Doorbell chime Connection

[DaveLowery]

I have just connected my Nest Doorbell and I'm trying to get it to use my Google Hub as a doorbell chime.

However what I'm reading online is that if I'm using the doorbell through the battery function and not wired, it won't allow it.

Why is that? And is there an alternative to getting a chime in the house using the nest doorbell through its battery option?

Thanks in Advance,

David

[MplsCustomer]

@DaveLowery 

It would make no sense at all for the "Visitor announcements" function (https://support.google.com/googlenest/answer/7672451) to be unavailable on the battery doorbell when running on battery power alone, and there is no Google Nest documentation saying this is the case, and sometimes Google Nest sells the battery doorbell along with a Nest Mini as a package.

In contrast, the "Indoor chime" function is disabled and greyed out when the battery doorbell is NOT wired because when it is NOT wired, it is not connected to an indoor doorbell chime and therefore cannot ring the indoor doorbell chime.

[DaveLowery]

The visitor announcements function is on but I still can't get the hub to function as a doorbell with it.

[MplsCustomer]

@DaveLowery 

Can you access and view the camera on your battery doorbell from your Nest Hub? If not, is your Nest Hub in the same Google Nest "home/structure" as your battery doorbell?

If you CAN access your battery doorbell from your Nest Hub but can NOT get "Visitor announcements" on your Nest Hub, you could try contacting Google Nest Support (https://support.google.com/googlenest/gethelp).

[Dan_A]

Hi folks,

@MplsCustomer, thanks for helping.

@DaveLowery, this is not the experience we wanted you to have, let me help you. A few things: were there recent changes made? Have you tried reaching out to phone/chat support through the link above? Are all your devices on the same Wi-Fi network and frequency like 2.4 GHz or 5 GHz?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, ensure the Do Not Disturb function is disabled, here’s how:

1. Ensure that your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app.
3. Touch and hold your device's tile.
4. Tap Settings > Notifications and digital wellbeing > Do Not Disturb.
5. Turn Do Not Disturb on or off.

You can also disable it by giving the voice command “Hey, Google! Turn off Do Not Disturb”.

Let me know how it goes,

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan