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Help

Nest Hub Help

Heather1017
Community Member

4 weeks ago

My hub won’t complete its set up. It just says Almost done” then tells me to finish in Google home app, but the app gives me no prompts to finish.. I've tried factory resetting hub again, using a different phone motogplay 2024 and moto2025, unplugging and resetting the devices and the router itself..I'm confused 

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1 REPLY 1

tajennifer
Community Specialist
Community Specialist

3 weeks ago - last edited 3 weeks ago

Hi Heather1017,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Hub device that freezes on the last part of the setup process on the Google Home app. I appreciate the steps that you tried to solve the situation, including the factory reset. I understand how difficult this can be. But don't worry; help is here. I just need to ask for some information to provide the best solution:

  • What steps did you try to finish the setup on the Google Home app?
  • Could you please provide a picture of what you see on the Nest Hub screen and the Google Home app?

Please keep me posted.

 

Best regards,

Jenny

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