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Nest Hub not working

Shivani789
Community Member

‎06-04-2025 01:10 AM

Hello, I'm hoping that someone has a solution to this frustrating problem.  The hub display is  with the G logo and then starts blinking.  I tried the Factory Reset and follow through countdown, but nothing happens and then back to the gray screen.  I've tried changing outlets, rebooting router etc.  This device is no longer recognise in my Google home app. Hopefully, someone can help before I move away from Google completely.  Thank you in advance.

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1 REPLY 1

ByronP
Community Specialist
Community Specialist

‎06-07-2025 11:59 AM

Hi Shivani789,

 

Thank you for reaching out to the community. I understand how frustrating it must be to have your Nest Hub stuck on the G logo, with a blinking light and gray screen. I appreciate all your troubleshooting efforts in this situation. I'm glad to help you.

To further assist you, please answer the following questions:

  • What model of Nest Hub do you have? (Here is a helpful article on how to identify the type of Nest Hub.)

  • When did the situation start?

  • What color of the LED light do you see when resetting your Nest Hub?

Please keep me posted.

 

Regards,

Byron

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