Nest Temperature Sensors aren't following the schedule

[shauncole]

I have 3 Nest temperature sensors set up on my thermostat. The app allows me to have it switch to specific sensors on a schedule (morning, midday, evening, night).  I'm finding, most of the time, that the app (and thermostat) does not switch to the assigned sensor on the schedule.  For example, at 10am, it's still reading from the bedroom sensor when "morning - 7a-11a" is set to read from the Office Sensor.  Another example is that at 9pm, it's still reading from the office sensor when "evening 4p-9p" and "night 9p-7a" are both set to bedroom. Any way to reset/fix/adjust this? 

[Markjosephp]

Hello shauncole,

I'm sorry to hear that your Nest Temperature Sensors aren't switching to the next scheduled sensor automatically. I'm sure it's confusing, but I'm happy to help.

Since one thermostat can accommodate up to six temperature sensors. This enables your thermostat to keep track of the temperature using several sensors in various rooms. I understand that you can program the sensors to turn on at various times throughout the day. But to regulate your system, your thermostat can only use one temperature sensor at a time. Here's your reference to learn more.

Feel free to let us know if you have more questions in mind.

Best regards,

Mark

[shauncole]

Based on the link you posted, I should be able to do what I'm trying to do. 

My issue is that the NEST thermostat is not switching to the sensors at the times I've registered in the app. 

Taking the example of the image below.  What's happening in my case, is that even though I have the app configured to switch to the office sensor "midday," it's actually staying set to the kitchen sensor instead of switching to the office sensor. 

[Markjosephp]

Hi there,

I'm sorry for the delayed response, and I appreciate you trying to find a fix. Let's find out more about what happened.

Please fill out this form with the needed information and let us know once you're done.

Thanks,

Mark

[shauncole · Accepted solution]

I finally reached out to support chat. They had me reset the schedule from the thermostat and set the schedules back up through the app. All is working as expected now.

[Markjosephp]

Hi shauncole,

I appreciate you updating us on your efforts to address your concern and find a fix. We can probably consider this one finished, so I'll close the thread in 24 hours unless I can help with anything else.

Thanks,

Mark

[Hulacat]

Thank you for posting your question and the solution. We’re experiencing the exact same issue, and hopefully this should save us some headaches.